Privacy Policy and Terms of Use

Privacy policy 
EFFective date: JUne 2025

1. Who we are

UK Visa Team provides visa application guidance services to individuals seeking UK visas (student, graduate, work, and visitor visas). Our registered address is: Maison House, Manchester Road, Altrincham, United Kingdom WA14 4RW. You can contact us at: info@ukvisateam.com

2. What information we collect

We may collect and process the following types of personal data:
Personal Identification Information:

  • Full name
  • Date of birth
  • Nationality
  • Passport and visa details
  • Contact information (email, phone number, address)

Application Information:

  • Educational history
  • Employment background
  • Travel history
  • Supporting documentation

Usage Information:

  • IP address
  • Browser type
  • Pages visited and time spent
  • Cookies and analytics data

3. How we use your information

We use your information to:

  • Provide visa guidance services
  • Prepare application checklists or forms
  • Respond to enquiries or customer support requests
  • Send service updates or important notices
  • Improve our services and website experience
  • Comply with legal obligations

4. Legal basis for processing

We rely on the following legal grounds:

  • Consent
  • Contractual necessity
  • Legal obligations
  • Legitimate interests

You can withdraw your consent at any time by contacting us.

5. How we share your data

We do not sell your personal data.

We may share your data with:

  • Service providers
  • Legal or regulatory authorities
  • Immigration advisers (with consent)

6. International data transfers

If any data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place to protect your information.

7. Cookies and tracking technologies

We use cookies to:

  • Enhance site functionality
  • Analyse traffic
  • Remember preferences

8. Data retention

We retain your data only for as long as necessary. Typically, this is no longer than 6 years unless legally required.

9. Your rights

Under UK GDPR, you have the right to:

  • Access
  • Correct
  • Delete
  • Restrict or object
  • Data portability
  • Lodge a complaint with the ICO

10. How we protect your data

We implement security measures including:

  • SSL encryption
  • Secure storage
  • Access control
  • Staff training

11. Contact us

For questions or data requests,
Email: info@ukvisateam.com
Address: Maison House, Manchester Road, Altrincham, United Kingdom WA14 4RW

TERMS OF USE ("terms") 
EFFective date: JUne 2025

1. Our services

We provide general information, tools, and support to help individuals prepare and submit UK visa applications, including:

  • Student visas
  • Graduate visas
  • Work visas (e.g. Skilled Worker visa)
  • Tourism/visitor visas

Important: We are not affiliated with the UK Home Office or UK Visas and Immigration (UKVI), and do not guarantee visa approval. All final decisions are made by UKVI.

2. Eligibility

To use our services, you must:

  • Be at least 18 years old or have legal consent from a guardian.
  • Be legally capable of entering into a binding agreement.
  • Provide accurate and lawful information throughout the process.

3. User responsibilities

You agree to:

  • Provide complete, accurate, and up-to-date information.
  • Not use our service for any unlawful purpose.
  • Not impersonate another person or misrepresent your identity.
  • Maintain the confidentiality of any login credentials (if applicable).

You acknowledge that failure to comply with your user responsibilities and providing false or misleading information may result in:

  • Application refusal, and you will not receive a refund of your visa application service fees from the UK Visa Team.
  • Potential legal consequences.

4. No legal advice

Our content and services are for informational purposes only and do not constitute legal advice. We may offer generalised guidance and insights, but you should consult a qualified immigration solicitor for legal advice.

5. Fees and refund

Some services may be provided for a fee. Details of pricing, inclusions, and payment terms will be clearly communicated before purchase.

Refunds will only be issued in accordance with our Refund Policy. In general, payments are non-refundable once services have been rendered.

6. Intellectual property

All content on the website, including text, graphics, tools, branding, and downloadable resources, is our property or licensed to us. You may not reproduce, distribute, or reuse this content without our written consent.

7. Privacy

We take privacy seriously. Please review our Privacy Policy to understand how we collect, use, and protect your data.

8. Disclaimers

  • We do not guarantee that your visa application will be successful.
  • We are not liable for delays, decisions, or actions taken by the Home Office, UKVI, or any third-party entities.
  • Our website and services are provided “as is” without warranties of any kind.

9. Limitation of liability

To the fullest extent permitted by law, we disclaim all liability for any loss, damage, or inconvenience arising from your use of our services, including:

  • Denial of visa applications
  • Missed deadlines
  • Misuse of information provided

10. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Change to terms

We may update these Terms at any time. Updates will be posted on this page with a revised “Effective Date.” Your continued use of our services after changes are posted constitutes acceptance of the new terms.

12. Contact us

For questions about these Terms,
Email: info@ukvisateam.com
Address: Maison House, Manchester Road, Altrincham, United Kingdom WA14 4RW